Transport Canberra and City Services


Community Engagement

Transport Canberra and City Services (TCCS) is responsible for providing a wide range of services to the ACT community.

We understand it is important to maintain effective communication channels and keep in touch with the people of the ACT to ensure our services directly meet the needs of our community.

TCCS 2016–17 Community Survey

Transport Canberra and City Services surveys Canberrans each year to measure their satisfaction with the services they receive from the Directorate.

The survey results are used as part of the Directorate's annual performance measures, released in the Annual Report each year.

TCCS's overall satisfaction rating from residents in 2016–17 was 82%. The ACT, benchmarked against 44 other councils across Australia, came out on top for customer satisfaction.

The Top 5 services with the highest satisfaction scores are:

  • Library services 95%
  • Use of social media 94%
  • Safety and operation of traffic lights 94%
  • Maintenance of grounds at cemeteries 94%
  • Safety and operation of the arterial road system 92%

Library services, Transport Canberra buses, the public road network and walking and cycling paths all exceeded their accountability targets for satisfaction, however, waste collection services were slightly below the 90% satisfaction target at 87%.

View a summary of results (PowerPoint 1.2MB)

ACT Community Engagement Online Website

The ACT Government is committed to engaging the Canberra community in the development and delivery of government policies, programs, public works and services.

The information found on the Your Say website is designed to assist members of the community and the government to work together to achieve improved decision-making on policies and programs. All ACT Government agency community engagement activities, including TCCS, can be found on this website.

What is Community Engagement?

Community engagement is a planned process with the specific purpose of working with identified groups of people, whether they are connected by location, special interest, affiliation or identity to address issues affecting their well-being.

Community engagement is about involving the community in decision making processes, which is critical to the successful development of policies and decisions in government, non-government organisations, the private sector and the community.

Community engagement refers to the range of ways in which government works with people in the community and covers a broad range of activities. Some examples of community engagement undertaken by government include:

  • Consulting the community as part of a process to develop government policy, or build community awareness and understanding.
  • Involving the community through a range of ways to ensure that issues and concerns are understood and considered as part of the decision making process.
  • Collaborating with the community by developing partnerships to formulate options and provide recommendations.
The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 22 81.

We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

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