Transport Canberra and City Services (TCCS) is responsible for providing a wide range of services to the ACT community.
We understand it is important to maintain effective communication channels and keep in touch with the people of the ACT to ensure our services directly meet the needs of our community.
Transport Canberra and City Services surveys Canberrans each year to measure their satisfaction with the services they receive from the Directorate.
The survey results are used as part of the Directorate's annual performance measures, released in the Annual Report each year.
TCCS's overall satisfaction rating from residents in 2016–17 was 82%. The ACT, benchmarked against 44 other councils across Australia, came out on top for customer satisfaction.
The Top 5 services with the highest satisfaction scores are:
Library services, Transport Canberra buses, the public road network and walking and cycling paths all exceeded their accountability targets for satisfaction, however, waste collection services were slightly below the 90% satisfaction target at 87%.
View a summary of results (PowerPoint 1.2MB)
The ACT Government is committed to engaging the Canberra community in the development and delivery of government policies, programs, public works and services.
The information found on the Your Say website is designed to assist members of the community and the government to work together to achieve improved decision-making on policies and programs. All ACT Government agency community engagement activities, including TCCS, can be found on this website.
Community engagement is a planned process with the specific purpose of working with identified groups of people, whether they are connected by location, special interest, affiliation or identity to address issues affecting their well-being.
Community engagement is about involving the community in decision making processes, which is critical to the successful development of policies and decisions in government, non-government organisations, the private sector and the community.
Community engagement refers to the range of ways in which government works with people in the community and covers a broad range of activities. Some examples of community engagement undertaken by government include: