Frequently asked questions

What is the green bin pilot program?

Who can get a green waste bin?

How do I get a green waste bin?

I don't live in Weston Creek or Kambah - why can't I have a green bin?

I live in a multi unit development, can I get a green waste bin?

What if I am renting?

Will I have to pay for a green waste bin?

When will I get my green waste bin?

When will my green waste bin be collected?

My green waste bin was not collected, what do I do?

My green waste bin is missing or damaged, how do I get it replaced/repaired?

What happens to the green waste?

Can kitchen waste and food scraps go in the green waste bin?

What if I don't want a green waste bin?

What can I put into my green waste bin?

Why do I have to register to get a green bin?

What is the green bin pilot program?

The ACT Government is running a trial or pilot green waste service in the suburbs of Chapman, Duffy, Fisher, Holder, Rivett, Stirling, Waramanga, Weston and Kambah.

The pilot program will help the government understand how best to roll out green bins across the ACT.

Green bins are for lawn clippings, small branches, weeds and other garden waste. Having green bins in Canberra is a community service that Canberrans have said would make their lives easier and helps keep our yards and streets neat and beautiful.

If you live in one of the suburbs above, for a one-off of $50 (incl GST, non-refundable), you can register to receive a new bin (with a lime-green lid) to put your green waste into and the bin will be emptied fortnightly. The green waste is processed into green products for sale. This means less waste in landfill and the green waste becomes something useful.

Who can get a green waste bin?

Only residents in the pilot suburbs of Chapman, Duffy, Fisher, Holder, Rivett, Stirling, Waramanga, Weston and Kambah will be able to get a green bin at this stage.

The Government has committed to rolling out every suburb in Canberra by 2020.

The proposed rollout schedule is:

  • Belconnen and Tuggeranong commencing in the third quarter of 2018;
  • Inner north, inner south, Woden and the Molonglo area commencing from mid 2019; and
  • Gungahlin and Hall commencing from mid 2020.

Businesses and non-residential properties such as schools, clubs and shopping centres are required to arrange their own green waste services with a commercial operator.

How do I get a green waste bin?

You must be living in one of the pilot suburbs and you must register to receive your green waste bin.

Register online or contact JJ Richards (the Green Waste Service provider) on (02) 6270 5000 for assistance with your registration.

Please note that you must register for the service even if you previously expressed interest in the green bin pilot program.

I don't live in Weston Creek or Kambah - why can't I have a green bin?

Starting with a smaller pilot area will give us an understanding of how many waste trucks will be needed so we can roll out bins across the ACT. It's also important that we can gauge the impact that a Territory-wide rollout may have on existing waste facilities, the regularities of pickups and any infrastructure needs to meet a broader rollout.

Canberrans can rest assured that the government has made a commitment to roll out green bins across the ACT by 2020. See the rollout schedule for other suburbs here.

I live in a multi unit development, can I get a green waste bin?

If you live in an apartment, villa or complex and want a green bin, you may be able to get one depending on the sort of bins you already use.

  1. If you currently have individual mobile garbage bins for rubbish and recycling, and you store and put out your own bin for collection then you can register to get a green bin.
  2. Even if you put your bin outside your home yet inside your complex, you can still register for a green bin.

  3. If you use a shared waste service (eg. hopper) then the Body Corporate/Strata Manager will need to contact Access Canberra on 13 22 81 to ask about the allocation for the development you live in.

The allocation process will take into account various factors to ensure the right number of green waste bins is provided for residents.

What if I am renting?

You can apply for a green waste bin if you are renting.

Wheelie bin services are registered to an address, so the owner of the property or the tenant can register the address to receive a green waste bin. The same charges apply.

If you move within the pilot area and the new residence doesn't have a green waste bin then you will have to register and pay again.?

Will I have to pay for a green waste bin

A one-off registration fee of $50 (non-refundable) will be required at the time of registering, with bins collected every fortnight. Concession card holders with one of the below concession cards will receive their bin for free.

  • ACTION Gold Card
  • Department of Veterans' Affairs Gold Card
  • Centrelink Pensioner Concession Card
  • ACTION My Way Card for over 70s
  • Department of Veterans' Affairs Pension Card

When will I get my green waste bin?

Once you have registered to receive your green waste bin, it will be delivered to your residential address within five to ten working days.

When will my green waste bin be collected?

Collections start dates are shown below.

Note: Kambah is split into two collection days.
Kambah (A) is west of Drakeford Drive. Kambah (b) is east of Drakeford Drive.

Suburb

First collection

Regular collections

Weston

Tuesday 18/04

Tuesdays

Waramanga and Stirling

Wednesday 19/04

Wednesdays

Fisher

Thursday 20/04

Thursdays

Kambah (B)

Friday 21/04

Fridays

Holder and Duffy

Tuesday 25/04

Tuesdays

Rivett

Wednesday 26/04

Wednesdays

Chapman

Thursday 27/04

Thursdays

Kambah (A)

Friday 28/04

Fridays

My green waste bin was not collected, what do I do?

  • For houses and units, contact JJ Richards & Sons on 6270 5000 within 24 hours of a missed collection. Leave your bin on the kerbside until serviced.
  • For multi-unit development dwellers, contact your Strata Manager or Body Corporate.

My green waste bin is missing or damaged, how do I get it replaced/repaired?

For green waste bin repair/replacement please visit https://actregistration.jjrichards.com.au/ACT_GreenWasteProgram/#/Main or contact JJ Richards & Sons on 6270 5000.

What happens to the green waste?

Green waste will be collected by JJ Richards & Sons from the kerbside and transported to a Corkhill Bros green waste facility located at Mugga Lane Resource Management Centre for processing into mulch which will be available for sale to the public.

Can kitchen waste and food scraps go in the green waste bin?

No, food scraps should not be placed into your green waste bin.

What if I don't want a green waste bin?

If you don't want a green waste bin, simply don't register. Only residents who register will receive a green waste bin. Residents who do not will not be affected.

What can I put into my green waste bin?

Organic garden waste can go in your green waste bin, this includes the following:

  • garden prunings
  • leaves
  • grass clippings
  • weeds
  • small branches (no longer than 45cm and a diameter of 10cm)

The following items CANNOT go in green waste bins:

  • syringes and medical waste
  • stumps and logs
  • plastic bags
  • construction materials
  • food
  • sawdust and ash
  • animal waste
  • timber
  • rocks
  • soil
  • garbage waste
  • recyclable waste
  • bricks
  • garden pots and plant labels
  • compost bags

These items cannot go in the green waste bin because they cause safety issues and will ruin the quality of the green waste product produced from your green waste.

Why do I have to register to get a green bin?

This gives residents a choice to opt-in for a green waste bin, and the residents who do not wish to opt in will not be affected by the households that wish to receive a green waste bin. It ensures the service on offer is only provided to those who want to receive it.

The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 22 81.