Transport Canberra and City Services


Complaints

Transport Canberra and City Services (TCCS) encourages and supports feedback from members of the public. This includes complaints about any of the services that TCCS provides or facilitates.

Complaints can be made in several ways.

Online

Access Canberra provide an online feedback service for the public at the ACT Government Feedback website.

At this site you can register your complaint by using the "Ask a Question or Provide Feedback" section.

Example below:

An image of the header area of the Contact web site


Simply fill in the details of your complaint. Use the category menu to select the relevant area and be sure to select "Complaint" in the Comment Category menu.

Example below:

An image of the pull down menu function on the Contact feedback web site.


Telephone

You can call the Access Canberra Contact Centre to voice your complaint over the phone by calling:

13 22 81 (AUS) for the cost of a local call
+61 13 22 81 (International) international call rates apply

7 am to 8 pm AEDT Monday to Friday, 8 am to 5 pm Saturday and 9 am to 5 pm Sunday.

Limited service available outside of these hours.

If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS):

  • TTY users phone 13 36 77 then ask for 13 22 81
  • Speak and Listen users phone 1300 555 727 then ask for 13 22 81
  • Internet relay users connect to the NRS then ask for 13 22 81.

Written

You can complain in writing by sending your correspondence to:

Director, Governance

Transport Canberra and City Services Directorate
GPO Box 158
Canberra ACT 2601

Once received by TCCS, your complaint will be forwarded to the relevant business area. TCCS aims to respond to all complaints within 10 business days.

The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 22 81.
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